Ride Text
Communicate with On-the-Go Riders Instantly!
Ride Text enables a greater number of Transit Customers to receive real time information on their mobile devices via SMS. SMS is a very low friction activity. Mobile apps must be sought out and downloaded by the user. In other words, you have to get them to take action. However, every smartphone has a native SMS app already built in. This makes it much more convenient (and it’s impossible to delete!). 81% of Americans text daily. 6 Billion texts are sent daily in the USA. We recommend that Agencies have a texting solution along with a mobile app to reach a majority of their customers.
Ride Text Features
- Provide real time bus arrival information based on stop id
- Create keyword groups that users can subscribe to for marketing outreach or alerts, e.g. Highway Construction Alerts
- Create Campaigns, e.g. Notify all the customers who inquired about stop 123 in the last 2 weeks about imminent closure
Extensive reporting capabilities
- Phone Number Report
- Stop Number Report
- Heat Map
- Monthly Summary Report
Analytics Dashboard
- Most Popular Stop
- Texts in Last One Hour
- Busiest Day of the Month
- Least Busiest Day of the week
- Most Active Customer
"This application has been vital to the success of our disaster recovery and communication plan. In today’s climate, we need to be able to send critical updates to our staff at a moments notice and to be able to effectively and efficiently do that within a matter of seconds. This means more time for our managers to focus navigating an everchanging landscape.”
