The traditional mystery rider programs are paper intensive with redundant data entry and high margins of error. Alesig Consulting’s Mystery Rider Program allows real time data entry on the bus and sends immediate alerts for security exception situations using mobile devices. This reduces errors in data collection, and enhances the data with GPS and mapping information. In addition, communication and storage of this data is handled by Cloud Computing technologies, drastically reducing IT hardware and service costs.
"The Fairfax County Department of Transportation (FCDOT) and MV Transit teamed with Alesig Consulting due to their innovative use of Apple's iPad for the Fairfax Connector bus system Mystery Ride program. Alesig's solution with the iPad allows mystery rider staff to observe service, record data, and trigger priority notifications for certain events in real time. FCDOT is excited to begin working with Alesig and MV on this new iteration of the Fairfax Connector Mystery Ride program.”