CAS Features

  • Web-based
  • Role based Security
  • Automated Alerts / Reminders
  • Email Driven Reminders
  • Bulletin Board
  • Report Generation
  • Search Capabilities
  • Customer Access
  • Communications Tracker
  • Customizable Customer Assistance Forms (CAFs)
  • Compliant with ADA and Title VI Requirements

Customer Benefits

  • Prompt Customer Issue Resolution
  • Instant Feedback to Customer

Agency Benefits

  • Increased Efficiency / Effectiveness
  • Paperless, No Redundant Data Entry
  • Automated Alarms Identify CAF Expiration
  • No Lost Customer Assistance Forms
  • Management Stays Informed
  • Issues / Problems Organized by Category

“Alesig worked hand in hand with us to implement our Customer Assistance System. Information on our problem areas is immediately accessible through alerts and real time reports and this helps us improve service to our customers. Any changes we needed have been made with a short turnaround time. We really appreciate the personal attention we receive and would recommend their management team to anyone.”

Cindy Scally, Customer Relations Supervisor

Valley Metro RPTA, Phoenix